Shipping

Free Uk Shipping Over £30

All orders placed with a combined total of £30.00 or over will qualify for automatic free delivery. See terms below for UK Mainland Shipping.

 

Uk Mainland Shipping

Any UK purchases will be charged a flat rate of £3.50. Sometimes deliveries can be delayed. Delivery may take up to 28 days as stated by Royal Mail, however, this usually is 1-3 working days. If your goods have not arrived after 14 days please let us know. Parcels to be dispatched on receipt of payment.  

 

Local Delivery & Collection

For Collection from our Cafe in Canton and the Roastery, Gwaelod Y Garth, please choose the appropriate option in the pick-up options at the checkout. Collections will be notified by email when the order is ready to collect.

Please check opening times of your preferred location before pick up. 

 

Next Day Service

For a fully tracked next-day delivery service please select the 24RM option at checkout. All orders received by 1 pm will be dispatched the same day between Monday and Friday.

For all of our International customers we are continuing to ship worldwide, this service is currently carried out through a fully tracked and signed-for service via Royal Mail. Please allow at least 14 days for this service.

Subscriptions

All of our subscriptions get roasted, packed and shipped after the order has been received. We aim to ship subscriptions every weekday so you should never need to wait long for your coffee.

Our subscription coffees change on the 21st of every month. Usually, you’ll receive a coffee that’s yet to have been released to the general public.

Should you need any help with your subscription, please email roastery@hard-lines.co.uk, we will aim to respond within 48 hours.

Refund & returns

If the coffee does not meet your expectations please get in touch and we’ll do our best to find a solution.  

If you are not happy with the product we will happily offer a refund within 14 days, however we will be unable to reimburse postage costs.  

Your privacy is important to us. We never share, sell or in any way distribute your information to anyone. When you order, we need to know your name, e-mail address, delivery address – credit card payments are processed through Stripe so we do not have access to your credit card details.

With your consent we collect your email address to keep you informed of happenings and new coffees at Hard Lines. If you wish to unsubscribe to this mailing list you can opt to unsubscribe at the bottom of any of our emails; alternatively please contact team@hard-lines.co.uk.

 

Complaints:

Hard Lines will acknowledge and aim to respond to any complaint within 5 working days. 

Contact us

General enquiries: team@hard-lines.co.uk
Order enquiries: roastery@hard-lines.co.uk
Wholesale enquiries: wholesale@hard-lines.co.uk
Brand & press enquiries: design@hard-lines.co.uk