Refund & Returns

If the coffee does not meet your expectations please get in touch and we’ll do our best to find a solution.  

If you are not happy with the product we will happily offer a refund within 14 days, however we will be unable to reimburse postage costs.  

Your privacy is important to us. We never share, sell or in any way distribute your information to anyone. When you order, we need to know your name, e-mail address, delivery address – credit card payments are processed through Stripe so we do not have access to your credit card details.

With your consent we collect your email address to keep you informed of happenings and new coffees at Hard Lines. If you wish to unsubscribe to this mailing list you can opt to unsubscribe at the bottom of any of our emails; alternatively please contact



Hard Lines will acknowledge and aim to respond to any complaint within 5 working days. 

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